Frequently Asked Questions

Browse helpful questions and answers explaining production challenges, automation systems,

machine functions, pricing and delivery requirements clearly.

Product Quality & Manufacturing

We follow strict quality control procedures throughout production and testing. Our machines are supported by ISO9001 quality management certification and CE certification. More than 50 patented technologies are used across different systems to improve stability, cutting precision, and long-term durability. Every machine is carefully tested before delivery to help you maintain safer and more reliable factory operations.

Yes. Our equipment is designed for demanding industrial production environments, handling daily glass processing operations. Stable mechanical structures, accurate control systems, and automated workflow coordination help factories maintain smoother production performance while reducing downtime, handling risks, and unnecessary operational interruptions during long-term manufacturing activities.

Our systems focus on practical factory workflow, stable automation, and easier production coordination instead of only machine speed alone. We pay close attention to cutting accuracy, material handling safety, workflow integration, and production flexibility. This helps factories improve manufacturing efficiency while adapting more easily to changing order requirements and production conditions.

Yes. Different machine models support various glass thicknesses and production requirements depending on the application. Many factories process multiple glass specifications daily, so flexible machinery systems help improve workflow efficiency while maintaining more stable handling, cutting accuracy, and production consistency across different manufacturing operations and project requirements.

Custom Solutions & Factory Support

Yes. We provide customized machinery and production solutions based on your factory workflow, production targets, glass sizes, and operational requirements. You can customize machine functions, colors, software language, and branding details. Our team works closely with you to build practical solutions matching your real production environment and manufacturing goals.

Yes. We support factories with complete production line planning, including machine coordination, workflow layout, storage systems, loading solutions, and automation integration. This helps you improve production flow, reduce unnecessary material movement, and create more organized manufacturing operations suited to your factory space and production requirements.

Yes. We continue supporting customers after equipment installation through technical guidance, troubleshooting assistance, and production coordination support. Many factories need help during early operation stages, especially when integrating automation systems. Our goal is to help you maintain a stable workflow, safer operations, and smoother production performance long after delivery.

Yes. Some systems support ERP and MES integration for production scheduling, workflow tracking, sorting coordination, and production data management. These functions help factories improve organization, monitor production status more clearly, and maintain better communication between different manufacturing stages during continuous industrial processing operations.

Orders, Pricing & Production Lead Times

Pricing depends on machine type, automation level, production requirements, and customization details. We focus on balancing reliable quality, advanced technology, and practical factory performance while keeping solutions cost-efficient for long-term production use. For accurate pricing, it is best to discuss your factory requirements directly with Na Na.

Sample orders usually take around seven days, while larger production orders generally require about 20 to 30 days after deposit confirmation and final approval. Lead times may vary depending on machine customization and production scheduling. If you have urgent deadlines, Na Na will review available options and coordinate possible adjustments.

Yes. Many factories expand production gradually, so machinery systems and workflow layouts can often be adjusted based on future manufacturing needs. Flexible production planning helps you manage changing order volume, factory expansion, and new processing requirements more efficiently without completely rebuilding your existing production workflow later.

Yes. We support customers across Southeast Asia, the Middle East, Europe, North America, and other international markets. Our experience with export projects helps factories manage equipment coordination, production planning, shipping preparation, and communication more smoothly during international manufacturing and factory upgrade projects.

Shipping, Payment & Documentation

We accept bank transfer, Western Union, and PayPal payments. Standard payment terms usually require a 30% deposit before production and the remaining 70% balance before shipment release. If your project has different payment requirements, you can discuss available arrangements directly with Na Na during the order planning stages.

Yes. We use export-grade packaging designed for industrial machinery transportation and overseas delivery conditions. Protective packaging methods help reduce damage risks during loading, transport, and unloading. Depending on machine type and shipping destination, additional packaging solutions may also be arranged to improve transportation safety and equipment protection.

Yes. We can provide export documents, including certificates of analysis, certificates of conformance, certificates of origin, insurance documentation, and other required paperwork, depending on the destination country's requirements. Proper documentation helps customers manage customs clearance and import procedures more smoothly during international equipment delivery operations.

Shipping costs depend on equipment size, order quantity, transportation method, and destination country. Sea freight is usually the most economical solution for larger machinery shipments, while express delivery may suit smaller orders. For accurate shipping costs, Na Na will review your order details and recommend suitable transportation arrangements.